NeoMonitor Privacy Policy
Version: 1.1 (accounts, 28.10.2026) · Effective: 29 October 2026
Controller: Dmytro Yevdokymenko (Євдокименко Дмитро Вікторович), sole proprietor (ФОП), Ukraine, Tarasivka, Kyiv region, support@neomonitor.dev.
Short version: NeoMonitor reads your hardware sensors on your computer and keeps that data on your computer. To use it you sign in with a free account (an email, or Google). We receive data only for your account, updates, licensing, purchases, and things you choose to send us.
1. What we collect and why
| Data | When | Why (legal basis) | Kept for |
|---|---|---|---|
| Account: email; name from Google if you sign in with Google; sign-in method; country (from the network, not your IP address); when it was made and last used; whether you want news letters | When you sign in (an account is needed to use NeoMonitor) | Provide your account, the trial and Pro (contract) | Until you delete the account; then removed within 30 days (payment records stay, see below) |
| Your PCs: a random ID made from Windows' machine ID (not your PC name or serial numbers), a name you give it, app version, first and last use | When a PC signs in, then every 12 hours while NeoMonitor runs | Pro on up to 3 PCs; one trial per PC (contract, legitimate interest against abuse) | Until you unlink the PC or delete the account; a PC's trial mark (the random ID only) is kept 3 years |
| Sign-in codes | When you ask for a code by email | Sign you in | Valid 10 minutes; the record is deleted after 30 days |
| News letters | Only if you tick «Email me about new features» (off by default); untick it in your account at any time | Tell you about new features and offers (consent) | Until you untick it or delete the account |
| Downloads from our site | When you press Download | Count downloads by day, country and version (legitimate interest) | Counts only, no IP address or ID |
| App version, Windows version, update channel | Update check: every 3 hours while «Update by itself» is on (the default), otherwise once a day | Offer updates (legitimate interest) | Not stored with any identifier; server logs 14 days |
| Email, license key, edition, expiry | When you buy Pro | Deliver and support your license (contract) | As long as the license is valid + 3 years |
| A gift or old licence key (NEO1…) and its activation ID | When you add a key | Give the Pro it carries (contract) | As long as the key is valid + 3 years |
| Purchase details (country, amount, tax) | From Paddle | Accounting and tax law (legal obligation) | As required by Ukrainian tax law (currently up to 5 years) |
| Bug and crash report archive: logs, settings, hardware list, the error text, screenshots you add, your PC's random ID; email if you give it | Only when you press «Send a bug report», or SEND on the card after a crash, or after you ticked «send by itself» | Fix the problem (consent) | 90 days, then deleted |
| Anonymous hardware statistics: CPU, GPU, motherboard and RAM models, Windows version, app version | Only if you switch on "Help improve NeoMonitor" (off by default), at most weekly | Improve support for common hardware (consent) | Aggregated; raw records 12 months |
| Anonymous benchmark results: the score, the test and its version, the CPU, GPU and RAM models, the highest temperature and the average clock during the run, the app and Windows versions, the same random ID | Only if you switch on "Help improve NeoMonitor", after each benchmark you run | Let you compare your PC with the same models | |
| Anonymous usage counts: how many times each button, setting or section was used per day (by its name in the program, never text you type), the chosen theme, view, language and a few display switches, a random ID made on your PC | Only if you switch on "Help improve NeoMonitor" (off by default); once a day. "Show what is sent" shows the exact message, "Forget my data" makes a new random ID | Learn which features people use and what to improve (consent) | 24 months, then aggregated |
| Support emails | When you write to us | Answer you (legitimate interest) | 2 years |
We do not collect: your name from Windows, PC name, IP address in our database, files, game data, keystrokes, or what you do in games. The FPS overlay reads frame timing from Windows (ETW/PresentMon) and does not inject into games.
2. Who processes it for us
- Paddle (UK/Ireland) — payments, invoices, taxes, refunds. Paddle is a separate controller for payment data: see paddle.com/legal.
- Cloudflare (USA, EU data processing addendum) — website, license and update server, bug report storage.
- Resend (EU, Ireland) — sending sign-in codes and licence emails.
- Google (USA) — only if you choose «Sign in with Google»: Google tells us your email and name; we ask for nothing else.
Transfers outside the EU/EEA rely on the European Commission's standard contractual clauses or adequacy decisions.
3. Your rights
In your account at account.neomonitor.dev you can download your data, unlink PCs, switch news letters off and delete your account yourself. You can also ask for a copy of your data, correction, deletion, restriction, or to receive it in a portable format, and you can withdraw consent at any time (switch statistics off in Settings; ask us to delete a bug report). Write to support@neomonitor.dev. We answer within 30 days. You can also complain to your data protection authority, or in Ukraine to the Ukrainian Parliament Commissioner for Human Rights.
4. Website
The website uses no advertising or tracking cookies. Visitor statistics are counted without cookies (Cloudflare Web Analytics). The pages load their fonts from Google Fonts, so your browser asks Google's servers for them (Google sees your IP address, as with any request); the program itself ships its fonts and does not.
4a. Downloads by the program from others
The Blender benchmark downloads Blender's official benchmark from blender.org the first time you run it; blender.org sees that request like any download. Its results are not uploaded.
5. Children
NeoMonitor is not directed at children under 16. We do not knowingly collect their data.
6. Changes
We will post changes here and, for important changes, show a notice in the app.